FAQS
You asked, we answered
Need assistance? Timeless Alpine Weaving has compiled answers to some of the most frequently asked questions below. If you can’t find the answer you're looking for or need further help, feel free to reach out anytime.
WHAT PAYMENT METHODS DO YOU ACCEPT?
At Timeless Alpine Weaving, I offer a variety of convenient and secure payment methods to cater to my customers' preferences. Currently, I accept the following payment methods:
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Credit Cards: I accept major credit cards such as Visa, Mastercard, American Express, and Discover.
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Debit Cards: You can use your debit card if it carries a Visa or Mastercard logo.
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PayPal: If you have a PayPal account, you can use it to make a secure payment.
Rest assured that all our payment processes are encrypted and comply with the highest security standards to protect your financial information. Thank you for choosing Timeless Alpine Weaving, and I look forward to providing you with a seamless and secure shopping experience.
DO YOU OFFER SAME-DAY DELIVERY?
At Timeless Alpine Weaving, I take pride in the meticulous craftsmanship and attention to detail that goes into each handwoven treasure. To ensure the highest quality and authenticity, I do not offer same-day delivery. I believe that the time and care invested in creating these masterpieces are essential to deliver products that truly stand the test of time. Thank you for your understanding and for being a part of my commitment to preserving the art of handweaving.
CAN I HAVE MY ORDER GIFT WRAPPED?
At Timeless Alpine Weaving, I offer the option to have your order gift-wrapped with love and care. I understand the joy of giving and receiving thoughtful gifts, and our gift-wrapping service is designed to add an extra touch of delight to your special package. Simply select the gift-wrapping option during checkout, and I will ensure your order is beautifully wrapped and ready to bring smiles to your loved ones.
HOW LONG DOES AN ORDER TAKE?
At Timeless Alpine Weaving, I take great pride in crafting unique and personalized pieces that perfectly match your vision. For custom orders, our skilled artisan devotes their expertise and time to ensure every detail meets your expectations.
The typical turnaround time for custom orders is approximately 3-5 weeks from the date of order confirmation. Please keep in mind that this duration may vary depending on the complexity of the design, availability of specific materials, and the current order queue. Rest assured, I am committed to delivering exceptional quality, and I believe that the extra time invested in creating your custom piece is well worth the wait.